Shipping Policy

I. Delivery Services

Standard Delivery: We offer standard delivery services for most rented items within 7 business days of the rental start date. The delivery fee for standard delivery is based on the distance between our warehouse and the delivery location, the size and weight of the rented items, and any special handling requirements.
Expedited Delivery: For an additional fee, we offer expedited delivery services, which can reduce the delivery time to 7 business days or less, depending on the availability of the items and the delivery location. Expedited delivery fees are higher than standard delivery fees and will be quoted to you at the time of booking.
Same – Day Delivery: In some areas and for certain items, we may offer same – day delivery services for a premium fee. Same – day delivery is subject to availability and must be requested by a specified cut – off time (e.g., 12:00 PM) on the day of the rental start date.

Scheduling Process: Once your rental is confirmed, our delivery team will contact you to schedule a delivery time that is convenient for you. We will provide you with an estimated delivery window (e.g., between 9:00 AM and 12:00 PM) and will do our best to deliver the items within that window. However, please note that delivery times may be subject to change due to unforeseen circumstances, such as traffic congestion, weather conditions, or mechanical issues with our delivery vehicles.
Delivery Confirmation: You will receive a delivery confirmation email or message the day before the scheduled delivery date, which will include the delivery time window, the name of the delivery driver (if available), and the contact information for the delivery team. If you are not available at the scheduled delivery time, you must notify us at least 48 hours in advance to reschedule the delivery.

Delivery Address: The delivery address you provide must be a valid and accessible location. We are not responsible for any delays or additional fees caused by incorrect or inaccurate delivery addresses. If the delivery address is a restricted area, such as a gated community, a construction site, or a location with limited access, you must provide us with the necessary access instructions, such as gate codes, security clearance, or parking permits.
Access Requirements: You are responsible for ensuring that the delivery location has adequate access for our delivery vehicles and personnel. This includes having a clear and unobstructed driveway, entrance, or loading area, as well as sufficient space to maneuver the vehicles and unload the rented items. If our delivery team is unable to access the delivery location due to your failure to provide adequate access, you will be responsible for any additional fees or charges incurred, including redelivery fees.

Scheduling Process: At the end of the rental period, our pick – up team will contact you to schedule a pick – up time. Similar to the delivery process, we will provide you with an estimated pick – up window and will do our best to pick up the rented items within that window. You will receive a pick – up confirmation email or message the day before the scheduled pick – up date, which will include the pick – up time window, the name of the pick – up driver (if available), and the contact information for the pick – up team.
Late Returns: If you are unable to return the rented items on time, you must contact our customer service team immediately to request an extension of the rental period. Late returns will result in additional charges, which will be calculated on a daily basis and added to your final invoice. If you fail to return the rented items within 7 days of the scheduled pick – up date, we reserve the right to take legal action to recover the items and collect any outstanding charges.

Condition of Items: You must ensure that the rented items are in the same condition as required by our Returns & Exchanges policy at the time of pick – up. This includes cleaning, disassembling (if applicable), and packing the items properly. Our pick – up team will inspect the items upon arrival and will note any damages, losses, or issues. If the items are not in the proper condition, you will be liable for the repair or replacement costs, as well as any additional fees for cleaning or repacking.
Documentation and Accessories: You must return all rental – related documentation, such as the rental agreement, delivery receipts, and user manuals, along with the rented items. Additionally, all accessories, parts, and keys that were provided with the rented items must be returned. Failure to return any of these items may result in additional charges.

During Delivery: We are responsible for the safe transportation of the rented items to the delivery location. In the event of damage to the items during delivery, we will repair or replace the damaged items at no cost to you. However, if the damage is caused by your negligence, such as improper handling or storage of the items after delivery, you will be liable for the repair or replacement costs.
During Pick – Up: We are also responsible for the safe transportation of the rented items from the pick – up location back to our warehouse. In the event of damage to the items during pick – up, we will assess the situation and determine whether the damage was caused by our transportation or by your actions during the rental period. If the damage was caused by our transportation, we will repair or replace the damaged items at no cost to you. If the damage was caused by you, you will be liable for the repair or replacement costs.

Transportation Status: We will keep you informed of the transportation status of your rented items throughout the delivery and pick – up process. You can track the progress of your delivery or pick – up using our online tracking system (if available) or by contacting our customer service team. We will also notify you in the event of any delays, issues, or changes to the transportation schedule.
Feedback and Complaints: If you have any feedback, comments, or complaints regarding our transportation and logistics services, please contact our customer service team at Joseph1Holmes@outlook.com or +44 7400 467013. We value your feedback and will use it to improve our services and ensure a better customer experience.