Privacy Policy

 

I. Introduction

At TYPICAL TYPE EVENTS LIMITED, we understand the importance of protecting your privacy. This Privacy Policy details how we collect, use, disclose, and safeguard the personal information you provide when using our equipment, tool, furniture, appliance, stage equipment, and car rental services, as well as when visiting our website. By using our services or accessing our website, you consent to the practices described in this policy.

II. Information We Collect

A. General Personal Information

When you engage with our rental services, we collect the following standard personal information:
  • Contact Information: Your full name, email address, phone number, and physical address (billing and shipping addresses). This information is used to communicate with you regarding your rental bookings, order confirmations, delivery and pick – up arrangements, and customer support inquiries.
  • Payment Information: We collect payment details, such as credit/debit card numbers, expiration dates, and security codes, or bank account information, to process rental payments, manage refunds, and ensure secure transactions. This information is encrypted and stored securely in compliance with industry – standard security practices.

B. Equipment – Specific Information

  1. Tools and Equipment Rentals
    • Project – Related Details: To assist you in selecting the most suitable tools and equipment for your needs, we may collect information about the nature of your project, its duration, and specific requirements. For example, if you’re renting construction equipment, we might ask about the type of construction work, site location, and any technical specifications needed.
    • Usage and Safety Information: We may gather data on how you plan to use the equipment, including any safety training requirements or special handling instructions, to ensure your safety and the proper use of the rented items.
  1. Furniture and Appliance Rentals
    • Intended Use Location: We collect details about where the furniture or appliances will be used, such as in a home, office, event space, or commercial establishment. This helps us understand your needs and provide appropriate recommendations.
    • Rental Duration: Knowing the length of the rental period allows us to manage our inventory effectively and offer you the best rental terms.
  1. Stage Equipment Rentals
    • Event – Related Information: We gather comprehensive details about the event for which the stage equipment is being rented. This includes the event type (concert, theater production, corporate event, etc.), event date, venue location, and estimated attendance.
    • Technical Requirements: To ensure the stage equipment meets your event’s technical needs, we collect information on stage setup requirements, lighting and sound specifications, rigging needs, and any special effects or multimedia integration requirements.
  1. Car Rentals
    • Trip Details: We collect information about the purpose of your trip, the intended route, estimated mileage, and the number of passengers. This helps us recommend the most suitable vehicle and provide relevant services, such as GPS navigation or child seats.
    • Driver Information: In addition to your contact information, we may require details about the primary driver, including their driver’s license number, expiration date, and driving history, to ensure compliance with rental regulations and insurance requirements.

C. Website Usage Information

When you visit our website, we automatically collect certain information to improve our services and user experience:
  • Log Data: This includes information such as your IP address, browser type, operating system, the pages you visit on our site, the time and date of your visit, the duration of your sessions, and the links you click. Log data helps us analyze website traffic, identify technical issues, and optimize our website’s performance.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing habits and preferences. Cookies are small text files that are stored on your device when you visit a website. They can be used to remember your login information, personalize your experience, and track your interactions with our website. You can manage your cookie preferences through your browser settings, although disabling cookies may limit certain features of our website.

III. How We Use Your Information

A. Service Provision

  • Rental Operations: We use your personal information to process your rental bookings, confirm reservations, arrange for the delivery and pick – up of rented items, issue invoices, and manage payments. This includes communicating with you via email, phone, or text message to provide order updates, delivery schedules, and important rental – related information.
  • Customer Support: Your contact information and rental – related details are used to respond to your inquiries, resolve issues, and provide assistance throughout the rental process. Our customer support team may access your information to understand your situation and offer appropriate solutions.

B. Marketing and Promotion

  • Personalized Offers: With your consent, we may use your contact information to send you personalized marketing materials, including promotional emails, newsletters, and special offers related to our rental services. These communications may feature discounts on future rentals, new equipment or vehicle arrivals, and event – specific promotions.
  • Market Research: We may use aggregated and anonymized data from your interactions with our services and website to conduct market research, analyze customer trends, and improve our marketing strategies. This helps us better understand our customers’ needs and preferences and tailor our offerings accordingly.

C. Service Improvement

  • Website Optimization: By analyzing website usage information, we can identify areas for improvement, enhance the functionality and user experience of our website, and make it easier for you to find and rent the items you need.
  • Inventory Management: Information about your rental history, preferences, and equipment – specific requirements helps us manage our inventory effectively, ensuring that we have the right items available when you need them and can make informed decisions about future inventory purchases.

IV. Information Sharing

A. Third – Party Service Providers

We may share your personal information with trusted third – party service providers who assist us in operating our business, providing services to you, and fulfilling our contractual obligations. These service providers include:
  • Payment Processors: To process your rental payments securely, we share your payment information with authorized payment gateways and financial institutions. These partners are bound by strict security and privacy standards to protect your financial data.
  • Delivery and Logistics Partners: When you request delivery or pick – up services, we may share your contact information, delivery address, and rental item details with our transportation and logistics partners. This enables them to arrange for the safe and timely transportation of your rented items.
  • Maintenance and Repair Services: For rented tools, equipment, furniture, appliances, and stage equipment, we may share information with maintenance and repair service providers to ensure that the items are properly maintained and serviced. This includes details about the rental history, usage, and any reported issues.
  • Marketing and Advertising Partners: With your consent, we may share your contact information and other relevant data with our marketing and advertising partners to enable them to deliver targeted marketing messages and promotional offers. These partners are required to comply with our privacy policy and applicable laws regarding the use of personal information.

B. Legal Requirements

We may disclose your personal information if required to do so by law, regulation, legal process (such as a court order, subpoena, or search warrant), or government request. This may include sharing information to comply with tax laws, anti – money laundering regulations, or to respond to law enforcement investigations.

C. Business Transfers

In the event of a merger, acquisition, sale of all or part of our business, or other corporate transactions, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and explain your rights regarding your personal information in the new context.

V. Data Security

We take the security of your personal information seriously and implement a variety of technical, physical, and administrative measures to protect it from unauthorized access, use, disclosure, alteration, and destruction. These security measures include:
  • Encryption: We use industry – standard encryption technologies, such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS), to encrypt your sensitive information, such as payment details and login credentials, during transmission over the internet.
  • Access Controls: Our systems are protected by access controls, including user authentication and authorization mechanisms, to ensure that only authorized personnel can access your personal information. We limit access to your information on a need – to – know basis and regularly review and update user access rights.
  • Data Storage: We store your personal information on secure servers in a controlled environment, protected by firewalls and other security measures. We regularly back up our data to prevent loss in the event of a system failure or disaster.
  • Employee Training: Our employees are trained on privacy and security best practices and are required to comply with our privacy policy and internal security procedures. We conduct regular security awareness training to ensure that our staff understands the importance of protecting your personal information.
Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. If you believe that your personal information has been compromised, please contact us immediately at Joseph1Holmes@outlook.com so that we can take appropriate action.

VI. Your Rights

A. Access and Correction

You have the right to access and review the personal information we hold about you. You can request a copy of your personal information by contacting our customer support team at Joseph1Holmes@outlook.com or +44 7400 467013. We will respond to your request within 7 business days and provide you with the information in a reasonable format. If you believe that any of your personal information is inaccurate or incomplete, you can request that we correct or update it. We will verify your request and make the necessary changes as soon as possible.

B. Data Portability

You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine – readable format, where technically feasible and permitted by law. To exercise this right, please contact our customer support team with your request.

C. Withdrawal of Consent

If you have provided your consent for us to use your personal information for marketing or other specific purposes, you have the right to withdraw your consent at any time. You can do this by clicking the unsubscribe link in our marketing emails, contacting our customer support team, or updating your communication preferences in your account settings on our website. Please note that withdrawing your consent may affect our ability to provide you with certain services or communicate with you about relevant offers and promotions.

D. Objection and Restriction of Processing

You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on our legitimate interests. You also have the right to request that we restrict the processing of your personal information if you believe that the information is inaccurate, processed unlawfully, or no longer necessary for the purposes for which it was collected. To exercise these rights, please contact our customer support team, and we will review your request and take appropriate action.

VII. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will delete that information as soon as possible. If you believe that we have collected personal information from your child without your consent, please contact us immediately at Joseph1Holmes@outlook.com.

VIII. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. When we make significant changes to this policy, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your privacy. Your continued use of our services or website after the effective date of any changes to this policy constitutes your acceptance of the updated policy.

IX. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
  • Phone: +44 7400 467013
  • Address: 61a North Street, Keighley, BD21 3SL, GB
We will respond to your inquiries as promptly as possible and take appropriate steps to address your concerns.
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